• New Account Penetration* - Going where you have never been before

• Tactical Selling* - Optimizing "customer facing" moments

• Behavioral Selling* - Becoming versatile in a world of complex and diverse people

• Handling Objectives* - Seeking first to understand then to be understood in the sales arena

• Sales Documentation* - Driving the buying process toward closure with:

  • LOU - Letter of Understanding

  • SAM - Strategic Action Memo

• Strategic Selling* - Planning and implementing a strategy to win competitive accounts

• Sales Manager Training* - Leading - Coaching - Measuring the sales team throughout the sales process

• CEM (Customer Experience Management) Rules* - Platform for "Customer Experience Management"

• Message Matrix (I, II, III)* - Presentations that shape business opportunities

• The Loyalty Agenda* - Factors for building customer and workforce commitment  

Performance Improvement:

• Piercing the markets armor*- Cracking the code to market place entry

• XChange* - Value propositions between suppliers and customers

• Radical Operations Improvement (ROI)* - When status quo just doesn't cut it

Leadership and Talent Development:

• Discovering Your Strengths* - Nurturing the talent within

• Decision²* - using the decision making process and the human factors

• Lighthouse* - A guidance system for promoting talent

• Terms of Engagement* - Foundation for using a consultative approach to delivering your business

Organizational Alignment and Change:

• G-Force* - Focusing organizational energy on goals that make a difference

• Milestones* - Managing projects for outstanding results

Outplacement and Transition Strategy:

• Keepers* - Strategy for top talent retention

• Boundary Crossers* - Letting go of the past; seizing the future

• Life After* - Surviving and optimizing the downsizing experience

Human Resource Strategy and Practices:

• Contrasts* - Recognizing and leveraging diversity for peak performance

*Offered through affiliation with Dawson & Dawson Consulting, Inc.